Smoke World Co. is fully committed to our customer's shopping experience and enjoyment of our products. Due to federal & state regulations, we CANNOT accept returns due to the nature of our products. However, we do make a few exceptions for defective products or products received by mistake. Defective products can be returned for exchange only. Defects will be verified prior to exchanging for a functional replacement of the defective product. If a product is proved to be completely functional, arrangements will be made to return the product to you. Please do not return products without obtaining prior approval from our customer service department. Products returned to us without authorization will not be processed. In cases involving shipping, the original shipping fee is non-refundable.